All products are covered by DOA (defective on arrival) warranty against manufacturing defects for 90 days.
If there is no additional warranty information displayed on our product page then it is covered by DOA warranty only.
If the product is covered by DOA warranty only then you must contact us within 72 hours of receiving the product in order to be eligible to receive a replacement.
If the problem cannot be resolved through troubleshooting then you will be responsible for shipping the product back to us for testing, and this will be at your own cost.
If the problem is found to be the result of user error, or the result of damage through misuse/abuse, then you will be asked to cover the cost to ship the product back to you.
Returns & Cancellations
We accept returns in exchange for store credit within 14 days of the original purchase date as long as the product has not been used and all of the original packaging is intact. Returns for external batteries will not be accepted under any circumstances. Shipping costs will not be reimbursed.
If you’ve placed an order but wish to cancel it before we send it out then please contact us as soon as possible. If the order has already been shipped then our standard returns policy applies.
Shipping is charged at a flat rate of $4 for standard delivery or $7 for rural delivery. Shipping is free for all orders over $50. All orders are shipped through Courier Post.
When you place an order or register an account with us we collect the following information: Your name, email address, billing and shipping information.
Please note that credit card payments are handled securely by Paypal and your credit card information is not shared with us.
Your information may be used in the following ways:
To process and ship your order
To send you occasional marketing emails (all marketing emails contain a link to opt-out of future marketing emails)
To inform you of product recalls or safety concerns
We do not disclose your information to third parties except in the case of:
Sharing your shipping information with Courier Post for the purpose of shipping your order or following up on delivery problems
Sharing your name, billing and shipping information with Paypal for the purpose of processing credit card payments and preventing fraud
All information sent to and from our website is encrypted using SSL (secure socket layer) technology.